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Privacy & Cookies Policy

 

Last updated: November 12, 2024

 

 

This Privacy and Cookies Policy aims to explain how Casa de Vilela collects, stores, and processes your personal data and other information that may be gathered to fulfill its services and for statistical analysis purposes.

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Casa de Vilela, located at Travessa de Vilela nº37, 4795-755, São Tomé, Porto, Portugal, is owned by Clara Pereira Coutinho, who is responsible for the website www.casadevilela.com. Casa de Vilela is committed to ensuring the privacy and protection of clients' and visitors' personal data, adhering to all applicable legal and regulatory standards.

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Casa de Vilela reserves the right to periodically update and modify this Privacy and Cookies Policy to reflect any changes in the way client personal data is processed or due to legal requirements.

The most recent and updated version of the Privacy and Cookies Policy will be displayed on the Casa de Vilela website. It is advisable to review it periodically to stay informed of any updates or changes.

Casa de Vilela strictly complies with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation in all processes involving personal data handling.

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Data Protection

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As the data subject, the client has the right to know which data is collected and stored, as well as request its alteration, export, or deletion.

1.    Data Collected
 

• Reservation Information Request Forms and Event Budget Request Forms

Casa de Vilela collects personal data through reservation information request forms and event budget request forms, including name, email, phone number, and other information provided by the visitor relevant to our activities.

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• Newsletter

When signing up for Casa de Vilela's newsletter, the following data is collected: name and email.

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2.    Purpose of Data Collection

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Personal data is collected and processed to fulfill the following purposes:

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Customer service and users of Casa de Vilela's website:

• Booking stays at Casa de Vilela;

• Answering questions about stays, events, or any other inquiries related to Casa de Vilela;

• Informing about updates to reservations or events;

• Complying with tax obligations;

• Resolving issues such as canceling or changing stay or event reservations;

• Customer support: answering questions about Casa de Vilela's website operation or any other issues requested by the client.

 

Email Marketing:

To notify clients about services, offers, or campaigns. All email communications are made with the client's prior consent.

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3.    When Data is Collected

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Data is collected during the completion of contact forms, reservation requests, budget requests, or while navigating the website.

4.    Your Rights and How to Exercise Them

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•    Data subjects have the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

•    Clients can exercise any of these rights by submitting a request to Casa de Vilela via email at ccoutinhoum@gmail.com.

5.    Data Retention

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•    Casa de Vilela is required to retain information for tax and audit purposes according to current law.
•    Casa de Vilela retains your data for a period of 5 years due to specific requirements and practices inherent to Casa de Vilela and its industry or until the client requests their deletion.
•    The data subject may request access, rectification, or deletion of their personal data at any time by sending an email to ccoutinhoum@gmail.com.

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6.    Data Sharing

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•    Casa de Vilela does not transfer or sell any personal data to other entities beyond those necessary for service operation. Personal data will not be used for any other purpose without the data subject's consent.

•    Casa de Vilela may share necessary data for specific activities with certain operators, such as hosting platforms, payment gateways, marketing services, email automation services, and cloud services.

•    Our website is hosted on the Wix.com platform, which provides us with an online platform to offer information and services to our visitors and clients. Your information may be stored in Wix.com’s databases. Wix.com stores your information on secure servers protected by firewalls. To learn more about how Wix handles personal information, refer to section 6 of Wix's Privacy Policy.

•    Casa de Vilela may also disclose personally identifiable information under special circumstances, such as complying with court orders or when certain actions violate our Terms and Conditions. .

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Cookies Policy​

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Casa de Vilela uses cookies on the website. The cookies used do not collect information that identifies the visitor but rather how they interact with our website. The data collected is used for statistical purposes, service provision, and improving user experience.

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Types of Cookies Used

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•    Analytical Cookies: Used to create and analyze statistics to improve the website’s operation without collecting personal information.

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•    Functional Cookies: Save user preferences for site use, so the site does not need to be reconfigured each visit.

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•    Third-Party Cookies:  Created by third-party services like Google, YouTube, Facebook, among others, and may be used to show advertisements related to the user’s actions on the website.

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As the Casa de Vilela website is hosted on the Wix platform, to learn about the cookies used on this

site, consult the cookie table provided by Wix at https://www.wix.com/about/pt-cookie-table.

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For any other questions related to data protection or the cookies used, please contact us at ccoutinhoum@gmail.com.